Wednesday, January 29, 2014

Resetting Officescan 10.X Console Password

I had a customer that was locked out of their console.  The previous IT employee had made no records that could be found of the password and shy of rebuilding the server install from scratch things were looking dim.

I found some information on the web about how to "hack" the root password for the console and get in.  To my surprise this one actually works.  No editing of the .ini files or any other things you'll see at the top of the Google list actually worked for me.  This does and here's how you do it:

1. MAKE A BACKUP OF C:\Program Files\Trend Micro\Officescan\PCCSRV\Private\AuthorStore\TrendAuthDef.xml - this is just in case this process fails.  You need a way to recover.

2. Open the C:\Program Files\Trend Micro\Officescan\PCCSRV\Private\AuthorStore\TrendAuthDef.xml file in edition.

3. Replace the Root password information at the bottom of the file as shown below:

**Note: Replace only the portion for the root. If there are other accounts showing do not delete or change them in any way.

4. Restart the OfficeScan Master Service.

5. Log in as root and use “trendmicro” as the password.

6. Change the root password to something more secure by going to Administration -> User Accounts.

This should take no longer than a few minutes. 

Good luck! 

Saturday, January 04, 2014

iTunes64.msi Missing During Install/Upgrade of iTunes

I've bumped up against this one a couple of times but being as I don't update iTunes often I had forgotten the fix.  To help you out and of course so I can reference this later here's the fast way to get around this that actually works.

1. Download iTunes64setup.exe from Apple.
2. Extract the exe using a program such as WinRAR.
3. Run the installer.  Once it stops and asks where iTunes64.msi is simply point it there and the install will continue and complete.

Now one more thing...

I have seen even this not work.  If that's the case simply run the new iTunes64.msi from inside the folder you extracted and it will bypass the need to look for itself and will install over and upgrade your existing iTunes install with no loss of information.

Hope this helps out.  It sure saves a lot of time messing with Microsoft Fix-it (doesn't work) or doing registry edits (doesn't work).